return & refund policy

Last Updated: August 20, 2026

Thank you for shopping with Buypra. We want our customers to have a smooth and satisfying shopping experience. Please read our Return and Refund Policy carefully before placing an order on buypra.com.

1. Return Eligibility

We accept return requests only under the following conditions:

  • The product received is damaged or defective.
  • You received the wrong product.
  • The product is significantly different from what was ordered.

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Conditions for Return

To qualify for a return:

  • The product must be unused and in its original condition.
  • The original packaging, tags, and accessories must be included.
  • You may be asked to provide clear photos or a video of the product as proof of damage, defect, or incorrect delivery.

Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Products used, worn, or damaged after delivery.
  • Products without original packaging or tags.
  • Personal-use items where returns cannot be accepted for hygiene reasons.
  • Sale, clearance, or specially discounted items, unless they are damaged or incorrectly delivered.

4. How to Request a Return

To request a return, please email us at Devnarayan5091@gmail.com with:

  • Your order number
  • Your name and contact details
  • The reason for the return
  • Clear photos or videos of the product, if applicable

After reviewing your request, we will inform you whether your return has been approved and provide further instructions.

5. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, we will provide instructions regarding the return.

Return shipping arrangements and costs may depend on the nature of the issue and the delivery location.

Please do not send any product back without receiving approval or return instructions from Buypra.

6. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the policies and processing timelines of the payment provider or bank.

Refund processing may take 5–10 business days after approval, depending on the payment method and bank.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may not be possible.

To request a cancellation, please contact us as soon as possible at Devnarayan5091@gmail.com.

8. Contact Us

For any questions regarding returns, replacements, refunds, or cancellations, please contact:

Buypra
Website: buypra.com
Email: Devnarayan5091@gmail.com
Address: Village Harana, PIN Code 465687, India